Privacy Policy

Last updated: 17 October 2026

This notice explains how personal information is handled when you use Cute Baby Shop’s website, shopping features or contact channels.

Who to contact

Cute Baby Shop is located in Ongata Rongai, next to Equity Bank. For privacy questions or requests, email info@cutebabyshop.co.ke or call 0743 335 929.

Information you provide

Depending on the features you use, you may provide your name, email address, telephone number, account details, billing or delivery details, selected products, order information, reviews and messages. Contact forms, email and WhatsApp also contain the information you choose to send us.

Please give only information needed for your enquiry or purchase. Do not send passwords, payment PINs or full card details through contact forms, email or WhatsApp. Required form fields are identified where information is requested; without necessary contact or order details, we may be unable to respond or fulfil a request.

Why information is used

• To respond to questions and take steps you request before a purchase.
• To administer accounts, orders, collection arrangements and after-sales enquiries.
• To display reviews you submit for publication and operate the website’s shopping features.
• To maintain necessary business records, meet legal obligations and address misuse or disputes.

The legal basis depends on the purpose: taking requested steps or performing a contract, meeting a legal obligation, a legitimate business interest balanced against your rights, or your consent where required. A shopping enquiry is not, by itself, consent to unrelated marketing. Where processing depends on consent, you may withdraw it without affecting earlier lawful processing.

Cookies, accounts and reviews

The site uses WordPress and WooCommerce. Their shopping and account features use cookies for functions such as remembering a cart and keeping you signed in. You can manage cookies in your browser, although blocking them can affect those features. Technical information such as an IP address and browser details may also be processed when you use the site.

Reviews are intended for public display, including the display name associated with the review. Do not include private contact information or information about a child in a public review.

Access to information and external services

Information needed to handle your request may be accessed by shop personnel and the service providers supporting the relevant website or communication service. Any disclosure must have a lawful purpose and be limited to what is necessary. Information may also need to be disclosed where lawfully required.

If you choose to contact us through WhatsApp, your information is also handled by WhatsApp under its own privacy policies. Third-party services can involve processing outside Kenya. Such processing requires an applicable lawful transfer basis and safeguards; this notice is not blanket consent to overseas transfers.

Retention and protection

We retain personal information only for as long as needed for the purpose for which it was collected, including applicable record-keeping requirements and resolving disputes. We are responsible for protecting personal information against unauthorised access, loss or misuse through appropriate safeguards. No online service can promise that all security risks are eliminated.

Children’s information

Our shopping and contact services are intended for adult customers and caregivers. You do not need to provide a child’s name, photograph, date of birth or health information to browse our products. Please avoid including these details in order notes, messages or reviews. Contact us if such information has been submitted unintentionally.

Your privacy rights

Under applicable Kenyan data protection law, you have rights concerning information about you, including being informed about its use, access, objection to processing, and correction or deletion of false or misleading information. Other rights, including erasure and portability, apply in the circumstances set by law. Some records may need to be retained to meet legal obligations.

Send requests to info@cutebabyshop.co.ke. We may need proportionate information to verify your identity and protect your records. You may also raise a concern with Kenya’s Office of the Data Protection Commissioner.

Changes to this notice

We update this notice when our data practices change, with an updated date and any additional notice or consent required by law.