Terms & Conditions
Last updated: 17 October 2026
These terms describe shopping with Cute Baby Shop in Kenya. Please read them together with our Delivery Policy, Returns & Refunds Policy and Privacy Policy.
About the shop
Cute Baby Shop is located in Ongata Rongai, next to Equity Bank. Email info@cutebabyshop.co.ke, call 0743 335 929, or send a WhatsApp enquiry to 0791 543 800.
Choosing products
Check the description, size, colour, quantity and any product-specific instructions before ordering. Product images can appear differently on different screens. If a detail matters to your purchase, ask us to confirm it. An age or stage category is a browsing guide; always check the manufacturer’s instructions and suitability for the intended user.
Prices, orders and payment
Review the item price and all applicable charges before agreeing to an order. If anything is unclear, contact us before paying. Keep a copy of the agreed order details and your receipt or payment confirmation.
Please contact the shop to confirm the accepted payment method, the full amount including any applicable taxes or other charges, product availability and order arrangements before paying.
Collection and delivery
See our Delivery Policy for our collection location. Contact the shop before purchase to confirm collection arrangements or whether delivery is available to your location, including any charge and expected timing.
Changes, cancellations and product problems
Contact us if you need to change or cancel an order, or if an item is damaged, incorrect or faulty. Include your order reference or another way to identify the purchase. See our Returns & Refunds Policy. Nothing in these terms removes any cancellation, refund or other remedy available under Kenyan law.
Accounts and reviews
Provide accurate information and keep your login details private. Do not use the site to place fraudulent orders, interfere with its operation or publish unlawful content. Reviews should reflect your experience of the product and should not disclose another person’s private information.
Your legal rights
Applicable Kenyan law governs these terms. The protections available under the Consumer Protection Act and other applicable laws remain in force, including rights concerning product quality and misleading representations. No part of this page excludes rights or liabilities that cannot lawfully be excluded.
Questions and changes
Please contact us using the details above if you have a question or complaint. Any updated store terms should be made available before a new purchase; changes do not retrospectively remove rights attached to an existing order.