Returns & Refunds

Last updated: 17 October 2026

Start with your purchase details

If there is a problem with your purchase, email info@cutebabyshop.co.ke, call 0743 335 929, or contact us on WhatsApp at 0791 543 800.

Please include your order reference, receipt or other proof of purchase, the item concerned and a short explanation of the issue. Photos can help show damage or an incorrect item, but do not include personal information that is not needed.

Damaged, faulty or incorrect items

Please report the issue as soon as reasonably possible so it can be assessed. Stop using an item if you suspect it is unsafe. Keep the item and any useful packaging while the issue is being reviewed.

Any remedy must reflect your rights under Kenyan law and the circumstances of the purchase. This policy does not exclude rights concerning faulty, misdescribed or unsatisfactory goods, or make those rights conditional on a voluntary change-of-mind return policy.

Change-of-mind returns and exchanges

Please contact the shop before purchase to confirm whether a voluntary change-of-mind return or exchange is available for the item, and any applicable request window, condition requirements, exclusions or costs. These arrangements do not limit your statutory rights concerning faulty, incorrect or misdescribed goods.

Returning an item

Please contact us before sending an item so that the return location and method can be agreed. Our shop is in Ongata Rongai, next to Equity Bank. This request helps coordinate the return and does not remove a legal right to a remedy.

Confirm the return method and any applicable transport costs with us before sending the item. The arrangements must reflect the reason for return and your rights under Kenyan law.

Refunds and cancellations

Contact us if you wish to cancel an order or request a refund. Your statutory cancellation or refund entitlement is not limited by these store procedures.

Ask us to confirm how your request will be handled, the applicable remedy and, where a refund is due, the refund method and expected processing time. Any legal requirements continue to apply.

Never send a payment PIN, account password or full card details to request a refund.